We designed the following guides and videos to help suppliers handle common tasks. If you have trouble viewing a video, try right clicking the link and choosing "save link" to download the file to your computer first.
Topic Covered | Guide | Video |
Review Announcements | Video | |
Add Apps to Your Account | Video | |
Change Supplier Contact Information | Video | |
Create an Invoice from a Purchase Order | Video | |
Submit an Invoice for a Partial Payment | Video | |
Submit Multiple Invoices Using the Electronic Template | ||
View Invoice and Payment Status | Video | |
View and Print a Purchase Order | Video |
Topic Covered | Guide |
Supplier FAQs |
Inquiry in the Following area? | Contact Directory | Example Issue | Guide |
For questions on the Workday Portal (including login issues) | AVBSupplier@avalonbay.com | - Receiving error when attempting to log in - Need to get someone new on team portal access |
Video |
For payment or billing inquiries | Check the invoice payment status within the Workday portal. With additional questions, reach out to accountspayable@avalonbay.com | - On your portal record it says you have been paid over a week or two ago but you have not received payment yet. - Your invoice is noted as approved but has not been paid well after the invoice due date - Need to get a NEW supplier record created |
PDF Video |
For questions on Purchase Orders (POs) | Email your contact at the property where you completed your work. | - You provided a service, you are ready to invoice AVB but you do not have a purchase order yet on your account. - You submitted an invoice against a PO but it did not match so it is in match exception. Wait a few days to a week then contact buyer to ensure they submit a PO change request so the invoice matches the PO |
PDF View a PO Video |
To sign up for ACH | jpmorganip@avalonbay.com | - receiving paper checks, but used to or want to receive payment via ACH |